Quality & Customer Care


Be the First Choice of Customers and Win in Key Markets through Customer Centric Processes

  • Champion Customer Focused Improvements in both internal and external processes to maximize the value we deliver.
  • Achieve Functional Excellence by building capable and productive processes, skills and tools which meets all applicable requirements of all our internal and external stakeholders.
  • Drive process culture thru practice of Cummins Operations System(COS) to achieve Continual Improvement in our Quality Management Systems.
  • Support Quality Management System development, implementation and certification within our company.
  • Support Leadership Development through Continual Improvement, COS and Quality Systems.

For any customer complaints or dissatisfaction, send an email to cumminsarabia.customerassistance@cummins.com